Return Policy

As perfumes cannot be reused or resold after opening, we do not accept returns for products that have been opened, used, or damaged after delivery.

Returns or replacements will only be considered in the following cases:

• Damaged or broken bottle
• Leakage during transit
• Incorrect product received
• Missing item(s) in the package

All claims are subject to verification by our support team.

---

Refund Policy

Absolu is not responsible for any damage caused after the product has been successfully delivered.

To process any claim, the following are mandatory:

• An unboxing video showing the package being opened from the beginning.
• Original packaging must be retained.
• Clear photos/videos of the damaged, leaked, missing, or incorrect product.

To request a refund or replacement, contact us within 24 hours of delivery.

Email: absoluindia@gmail.com

Subject: Refund Request – Order #________

If the package appears tampered with or damaged at the time of delivery, please refuse to accept it from the delivery partner.

If your order is marked as delivered but has not been received, please contact us within 3 days of the delivery status update. Claims made after this period may not be accepted.

Please note:

• Shipping charges are non-refundable.
• Refunds for prepaid orders will be credited to the original payment method.
• Refunds for Cash on Delivery (COD) orders will be processed to the customer's bank account after verification.
• Once approved, refunds are typically processed within 7–15 business days.

---

Cancellation Policy

Orders can only be cancelled before they are dispatched from our warehouse.

• A 2.5% payment gateway fee will be deducted from prepaid order refunds.
• Refunds for cancelled prepaid orders will be credited to the original payment method within 7–15 business days after approval.

Once an order has been shipped, it cannot be cancelled.

If a shipped prepaid order is refused or returned to us, a ₹75 return handling charge will be deducted from the refund.